Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip.
Before You Start
- Check the wagering requirements: Most bonuses require you to wager the bonus amount 30–40 times before withdrawal.
- Verify your identity early: Submit your ID and proof of address to avoid delays when cashing out.
- Read the eligible games: Slots usually contribute 100%, while table games may contribute less (e.g., 10–20%).
- Note the time limit: Bonuses often expire within 7–30 days after activation.
- Understand the maximum bet: Using more than $10 per spin with an active bonus may void the offer.
- Check if a pokerstars promo code is required: Some offers need a specific code during deposit.
Creating Your Account
- Visit https://pokerstars.cn.com/ and click «Register» in the top-right corner.
- Fill in your email, username, and password. Use a unique password you don’t reuse elsewhere.
- Provide your full name, date of birth, and address exactly as shown on your ID.
- Select your currency and country. Choose wisely, as some currencies have different bonus limits.
- Accept the terms and conditions, then verify your email via the link sent.
- Log in, go to the cashier, and make your first deposit. If a pokerstars promo code is offered, enter it now.
How Wagering Works
When you claim a pokerstars deposit bonus, the bonus amount is not immediately withdrawable. You must meet a wagering requirement. For illustration: a 100% match bonus of up to $500 with a 35x wagering requirement means you deposit $100 and receive a $100 bonus. Your total playthrough is $100 × 35 = $3,500. Only after reaching that turnover in eligible games can you withdraw the bonus winnings.
Formula: Wagering Requirement = Bonus Amount × Wagering Multiplier.
Example: If you deposit $200 and get a $200 bonus with 30x wagering, turnover = $200 × 30 = $6,000. Assume slot contribution is 100%, so every $1 wagered counts fully. If you play blackjack (10% contribution), you’d need to wager $60,000 to clear the bonus — so stick to slots.
For a visual explanation, watch
.
Financial Operations
PokerStars offers several deposit and withdrawal methods. Below is a table of common options and their details.
| Method | Deposit Minimum | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | $10 | Instant | 2–5 business days | None (deposit), may apply for withdrawal |
| Skrill | $10 | Instant | Up to 24 hours | None on deposit |
| Neteller | $10 | Instant | Up to 24 hours | None on deposit |
| Bank Transfer | $20 | 1–3 business days | 3–7 business days | Possible intermediary fees |
| Paysafecard | $10 | Instant | Not available for withdrawal | None |
Always complete the wagering requirement before requesting a withdrawal. Also, verify your account first — failure to do so can delay payments.
Licence & Player Protection
PokerStars holds a license from the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC), ensuring strict regulatory oversight. The site uses SSL encryption to protect your data and promotes responsible gambling tools like deposit limits and self-exclusion. If you are playing from a jurisdiction where the licence is Curacao, note that winnings may be subject to local income tax — consult a tax advisor.
Fix It Fast
- Login issue: Clear browser cache or reset password via «Forgot Password». Enable cookies.
- Bonus not credited: Ensure you deposited the minimum amount and entered any pokerstars promo code. Contact support if it doesn’t appear within 5 minutes.
- Game not loading: Update your browser or enable Flash (if required). Use the HTML5 version or try a mobile device.
- Withdrawal pending: Check if documents are verified. If not, upload them. If verified, wait up to 48 hours before escalating.
- Geolocation error (casino games): Enable location services and use a stable internet connection. Disable VPNs.
- Account blocked: Contact support immediately — this may indicate a security concern or duplicate account.
Insider Advice
If your withdrawal is delayed beyond the stated timeframe, take these steps:
- Check the status in your account’s transaction history. If it says «Pending», wait up to 48 hours from submission.
- Ensure all wagering requirements are met and no bonus is active. Sometimes residual bonuses cause holds.
- Contact live chat or email support. Have your account ID and transaction reference ready. Ask for an expected resolution time.
- If no response within 24 hours, escalate to a manager or use the complaint system on third-party watchdog sites like AskGamblers.
- For amounts over $5,000, withdrawals may be processed in installments — this is normal.
Most delays are due to unverified documents or bonus terms. Keep everything ready before requesting a payout.
Players Ask
Can I claim the pokerstars deposit bonus multiple times?
No, the welcome bonus is a one-time offer. However, there are reload bonuses for existing players.
Do I need a pokerstars promo code to get the bonus?
It depends on the offer. Some require a code during deposit; others auto-credit when you make a qualifying deposit.
What happens if I forfeit the bonus before meeting wagering?
You lose the bonus and any winnings from it. The deposit remains yours unless you withdrew in a restricted manner.
Are all games eligible for wagering?
No, slots count 100%, but poker, blackjack, and roulette often count less (5–20%). Check the terms.
How long does withdrawal take?
E-wallets: up to 24 hours. Debit cards: 2–5 business days. Bank transfers: 3–7 business days.
Is my personal information safe?
Yes, PokerStars uses 128-bit SSL encryption and follows GDPR practices for data protection.
Can I cancel my withdrawal?
Yes, if the status is still «Pending». Go to cashier and reverse it. Once processed, you cannot.
What is the minimum deposit to get the bonus?
Typically $10 or equivalent in your currency. Check the specific offer page.